Refund

Products can be refunded only if the product does not match the description or is damaged. Only "additional damages" count. "Additional damage" is damage that occurred during shipping. Note: Crystals are typically full of small "damages"; flawless crystals do not exist. For "additional damage" please send with photo evidence to the following email: swiss-mineral-addict@outlook.com. I ask for fairness in this regard. Self-inflicted damage will not be refunded.

 

Warranty

No guarantee can be given on crystals and mineral specimens. Crystals and mineral specimens will not break if handled properly.

 

Shipping

Delivery times are estimates and are not guaranteed. If delivery is not possible for any reason, the seller may refuse the purchase of the product with a refund of the purchase price. If a shipment is lost, the purchase amount will be refunded. Replacement is not possible, as crystals and minerals are unique.

 

Information of the seller (online store owner)

Levin Bernath

Frentschenberg 6, 6475 Silenen, Switzerland

The Mineral Addict

swiss-mineral-addict@outlook.com

 

Consumer rights

EU:

EU consumers have the option to use an out-of-court dispute resolution process for e-commerce disputes. Click here for more information.

Switzerland:

In Switzerland and the EU, there is no return period or right of return after the order has been sent.

Click here for more information.

In Switzerland and the EU, there is no return period or right of return after the order has been sent.

USA:

In the US, consumer rights vary from state to state. Find out for yourself what the applicable laws are.

Rest of the world:

Find out for yourself what the laws are there.